Terms and Conditions

We aim at providing quality products & services to our customers as per the order-requests. Transparency is our major game rule to achieve 100% customer satisfaction through our services.

We observe an irreversible 100% Satisfaction Guarantee on our products, wherever specified. This assures that consumers of Fidel Clothings will be satisfied with their purchases.

Thus, we frame the below terms & condition to construct a clear understanding for happy & pleasant purchasing experience.  If you do not agree with any of the below Terms and Conditions, do not use this Site.

We reserve the right, in our sole discretion, to modify, alter or otherwise update these Website Terms and Conditions at any time and you agree to be bound by such modifications, alterations or updates.


In case of any dissatisfaction, manufacturing or packaging defect, customers/Distributors can return/exchange the product. The customers/Distributors must contact the Distributor /Company from whom they had purchased the same, within 10 days from the date of purchase. They have to provide a reason and return the said products along with the original customer order receipt copy / invoice. In such cases, it is the distributor's responsibility to satisfy the customer’s need for money refund or replacements of products.

The Distributor can then return these products, with original Invoice to the Company. The Company will replace these products free of cost or if the distributor does not want the same products, the Company will give a cash voucher of the same amount, which can be used by the Distributor within 15 days for purchasing products of their choice.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. It is your sole responsibility to safeguard the password created for your online account. In case you suspect that your password has been compromised, contact Fidel Clothings Enterprises as soon as possible. Since your Distributor ID and account password are specific to you, you take full responsibility for any and all activity conducted on our site with your ID and password.

Documents Required

  • Product Return Form
  • Reason for return
  • Copy of Invoice
  • Products to be returned
  • Cancellations

    Our products are manufactured with excellent quality. Fidel Clothings product orders can be cancelled, subjected with 100% cash back policy on dissatisfaction of customers as per the below points.

  • No special exceptions can be given unless the cancellation is authorized.
  • A proper communication is required with Fidel customer care for any cancellation, again by sticking to the timelines mentioned below.
  • Orders can be subjected to 100% Cash back if the cancellation is initiated within 10 days from Purchasing date.
  • Any product used may not be eligible for return or refund.
  • Mode of Refund

    If a Customer is not completely satisfied, he/she may return the product to the Fidel Clothings for a 100% refund for the product. Fidel Clothings product orders can be cancelled, subjected with 100% cash back policy on dissatisfaction of customers as per the below points.

    Note: Money refund transaction would be processed with a maximum” turnaround time” of 30 Days.

    Note: All the above terms & conditions are framed under certain business policies with some undisclosed. If any clarity is required, we encourage our customer to contact us on the provided contact details.

    For Cancellation of confirmed/placed order please Contact Us on our helpline number: 7060444999 or write to us at info@fidelclothing.com